Categorize, prioritize, and route tickets to the right teams by creating your own business rules. A quick guide for using a canned response in a ticket. 5. Freshworks . Updated: November 2023. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Search Login. TalentLMS; Phone System: Nextiva vs. Freshdesk is rated 8. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. In order for KronoDesk to successfully connect to SpiraPlan to create incidents, you need to first enable the security permissions for REST API access. KronoDesk offers users more features (7) than Amdocs Customer (0). This card will list the number of. 0, while IBM SmartCloud Control Desk is rated 7. More information on customization is available here. What is better LiveHelpNow or KronoDesk? To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. Looking for the right Help Desk solution for your business? There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Read user reviews of OpenPhone, Kintone, and more. DOWNLOAD NOW. Freddy suggests answers from your knowledge base. Spiceworks is rated 6. Login to your Freshdesk account as an Agent. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - PHC Service FX or KronoDesk? PHC Service FX is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than PHC Service FX (58/100). From the menu on top, click Admin > Exchange. Click Protect an Application and locate the entry for Freshdesk with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk. KronoDesk offers users more features (7) than e-ServiceSuite (3). Bottom Line: Which is Better - Agent. Go to Admin Settings > Agent Statuses. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. The best KronoDesk alternative is osTicket, which is both free and Open Source. 5, respectively) or their user satisfaction rating (96% vs. Integrated ticketing across email and social. Choose a point scale of your choice. This is the story of how I quit my comfortable job and launched my own startup. There. Agent Portal - This is the Freshdesk agent interface you see when you log in to your account. 0. 3 against KronoDesk’s score of 6. Both tools offer the same amount of features. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). com Learn about the best KronoDesk alternatives for your Help Desk software needs. A ticket essentially contains a single or multiple customer issues. Looking for the right Help Desk solution for your business?Bottom Line: Which is Better - Aegis Help Desk or KronoDesk? Aegis Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Aegis Help Desk (50/100). Tagging, canned responses and routing can easily be automated to save time and resources. From FreshDesk and Sharepoint to HelpScout and Happy Fox, here is our list of the best Zendesk alternatives. Help Desk: Zendesk vs. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Compare price, features, and reviews of the software side-by-side to make the best choice for your. KronoDesk (N. 4. The new custom status added will now be visible for your agents in their accounts. 0, while Freshdesk is rated 8. Compare KronoDesk with top alternatives for 2023: Freshdesk, SolarWinds, Desk-com, Zoho. Pricing starts with the freemium Sprout plan which. KronoDesk offers users more features (7) than Activate (0). Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. KronoDesk vs Freshdesk. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. S. 5. N/A%, respectively). The “Clear” option on the top right clears the whiteboard so you can obtain a new signature if. 740,545 professionals have used our research since 2012. g. In the dropdown, select the fields you wish to add or retain on your Table View. Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Now that we’ve covered ServiceNow, it’s time we talk about Freshdesk. The new Freshdesk Portal allows admins to effortlessly create and manage multiple unique portals to deliver a tailor-made self-service experience. Your custom widget will be created. There is a clear winner in. Starting from $19. Please navigate to the Solutions tab > 'New Article' button. 6. Go to Admin > Chat. com. Enter the privileges that an agent with this role should have by selecting the appropriate checkboxes under Tickets, Solutions, Forums, Customers, Reports, and Admin. Under the Rules section, click the ' + ' (plus) button and select Create a new rule. KronoDesk offers users more features (7) than Expand ERP (0). You will find your Freshchat account (s) listed on the following page. The customer can sign in the pop-up whiteboard that appears. Freshdesk vs. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports. Zendesk. Here you can see the list of fields in your service task form by default. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. KronoDesk offers users more features (7) than Vivantio Pro (0). There is a clear winner in this case and it is KronoDesk!DocWorld is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocWorld (62/100). There is a. HubSpot Service Hub – aligning customer service with marketing. 4. KronoDesk offers users more features (7) than Universal Knowledge (5). Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Excel), it is useful to be able to load in a batch of such legacy help desk. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Enter the Customer's name or the Agent's name in the 'Requester' text box. From the 'Tickets' section, open the ticket details page for the ticket you wish to resolve. There is a clear winner in this case and it is KronoDesk! Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). If you are on the Freshdesk Omnichannel plans, your Freshdesk and Freshcaller accounts are connected by default. If there's an issue with the link, you'll know right away. KronoDesk. Learn about the best KronoDesk alternatives for your Help Desk software needs. Generate customizable reports on the performance of your Facebook help desk by creating dashboards with the ticket properties and metrics that matter to your business. Choose the team and click Set up a bot. Further, Only the agents whose names are added under the. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while IBM SmartCloud Control Desk is ranked 19th in Help Desk Software with 2 reviews. Here’s all that you need. 5. Alternatively, you can also use Webhooks to trigger an action in an external application or tool. Jive;. You begin with a free sample import, so you can validate. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. There is a clear winner in this case and it is KronoDesk! There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Spiceworks is ranked 24th in Help Desk Software with 3 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. Remove Sample Data & Start Using. This post is written by Shashi Shankar, Application Architect, Shared Delivery Teams Freshdesk is an omnichannel customer service platform by Freshworks. KronoDesk offers users more features (7) than Nerdio (0). ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews while ServiceNow is ranked 1st in Help Desk Software with 25 reviews. Bio. Click Add agent status. AJ Help Desk offers users more features (16) than KronoDesk (7). 99, KronoDesk is priced a notch under most others and. Freshdesk’s ticket management system helps agents get an overview of the support request, including source channel, priority, and SLA escalations, in one glance. Those who upgraded. The best alternative is osTicket, which is both free and Open Source. 734,024 professionals have used our research since 2012. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). Learn to use the Freshdesk API to integrate existing and custom functionality into your helpdesk. Easy! Hubstaff pricing. The most basic plan is Time Starter which costs $5. InterBase is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than InterBase (62/100). Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app. 0, while Zoho Desk is rated 8. We have recently refreshed our branding across our offerings and changed the. The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your business? Bottom Line: Which is Better - Agent. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. To create a custom role for a collaborator, Go to Admin > Team > Roles. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Fishbowl; LMS: Cornerstone vs. Here are some best-practice tips to ensure your customer support advisors get the most from it. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Freshchat AI-powered bots and live chat across every messaging. It is used as a general communication and issue tracking tool, so. Jive;. 4. With the new Freshdesk Portal, you can save time on portal. KronoDesk offers users more features (7) than AnswerHub (0). There is a clear winner in this case and it is KronoDesk!KronoDesk offers users more features (7) than IT Asset (3). KronoDesk vs. KronoDesk offers users more features (7) than Freshservice ServiceDesk (0). 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. Zoho Desk. The best alternative is osTicket, which is both free and Open Source. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. HAR, short for HTTP Archive format, tracks all the logging of a web browser’s interaction with a site. Freshdesk. Looking for the right Video Interview solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Here are four easy steps to build your help desk report on Freshdesk. 1. Your Customers Will Love You. TalentLMS; Phone System: Nextiva vs. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). Please navigate to Admin -> Support Operations -> Apps -> click on slash integration to see the settings (gear icon) where you could see this configuration. 0 vs. Freshdesk lets you create tickets from incoming customer issues and assign them to your customer support agents. KronoDesk offers users more features (7) than REALDoc (0). 99 / support agent / month, with increasing discounts for more support agents. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. Go to Admin > Support Operations > Field Service Management. For example, here it is possible to match LiveHelpNow’s overall score of 7. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". Reporting and analytics. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. 3. com) and click ‘Save. The best alternative is osTicket, which is both free and Open Source. EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). 0, while ManageEngine ServiceDesk Plus is rated 8. Bottom Line: Which is Better - Parature Helpdesk or KronoDesk? Parature Helpdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Parature Helpdesk (80/100). On the top-right corner, click on the Marketplace app icon. N/A%, respectively). We performed a comparison between Freshdesk, JIRA Service Management, and ServiceNow based on real PeerSpot user reviews. Start free trial. DOWNLOAD NOW. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. Expand ERP is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Expand ERP (53/100). Freshdesk, Zendesk, Salesforce. KronoDesk offers users more features (7) than CareManager (0). Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). g. There is a. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. Single. The new ticket form will be displayed. Start your free 30-day trial today!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. If you want to send an automated first response on all the tickets, then the. Freshdesk is rated 8. Kindly note that we do not have this option for. Try KronoDesk free for 30 days, no credit cards, no contracts. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. Bottom Line: Which is Better - Maintenance Partner or KronoDesk? Maintenance Partner is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Maintenance Partner (56/100). Enter your Freshdesk subdomain (e. Click New Folder, add a name, and select an option from the Visible to dropdown. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Virtual Construction or KronoDesk? Virtual Construction is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Virtual Construction (53/100). There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. If the email is identified as a reply, Freshdesk performs additional sender email checks to make sure it's not spam. Freshdesk: Freshdesk boasts 40,000 plus customers from different industries and sectors. KronoDesk offers users more features (7) than Maintenance Partner (0). The solution also al. Zoho People; Inventory: Epicor WMS vs. 1 agent, unlimited customers, unlimited tickets. Contact Support +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790Free. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. Freshdesk is designed to enable seamless customer communication across channels, increase agent productivity, and improve customer experience. Up to 10 agents. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. IT Incident is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than IT Incident (79/100). KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. 740,764 professionals have used our research since 2012. There is a clear winner in this case and it is. There. Use Cases and Deployment Scope. Go to Admin > Workflows > Customer Satisfaction > New Survey. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while TOPdesk is ranked 20th in Help Desk Software with 4 reviews. HappyFox vs. Add a name and optional description, then click Save. BMC FootPrints Service Core is rated 8. Step 3. Users can. Displaying plans. KronoDesk offers users more features (7) than Rent an HR Process (0). Looking for the right System solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features,. KronoDesk offers users more features (7) than TOPdesk (0). We performed a comparison between Freshservice, ServiceNow, and Zendesk based on real PeerSpot user reviews. Helping businesses choose better software since 19996 ways to automate Freshdesk. . An email-based ticketing system offers plenty of room for automation. Give a (1) Name to the API. KronoDesk offers users more features (7) than Eploy (0). Select Reply to start composing your reply to the customer. 4. KronoDesk offers users more features (7) than Aegis Help Desk (0). ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. 741,700 professionals have used our research since 2012. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Both tools offer the same amount of features. For this, please navigate to Admin -> Account -> Account Details -> Export data. 743,467 professionals have used our research since 2012. KronoDesk is a well-known platform that ranks 83 among all Help Desk Software according to our research analysts and 4 crowd-sourced reviews from 1 source. 0, while ManageEngine ServiceDesk Plus is rated 8. KronoDesk offers users more features (7) than Virtual Construction (0). Quick steps to raise a ticket from the agent portal: Log in to the Agent portal. To learn more, read our detailed Help Desk Software Report (Updated:. Jive;. All your data and configurations will remain intact. KronoDesk vs. The top reviewer of BMC FootPrints Service Core writes "A flexible. KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than KronoDesk (83/100). 0, while Zoho Desk is rated 8. KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. JIRA Service Management is rated 8. KronoDesk vs Bitrix24. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. Bottom Line: Which is Better - Mi4biz or KronoDesk? Mi4biz is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mi4biz (62/100). Compare Freshdesk vs. Zoho People; Inventory: Epicor WMS vs. Freshdesk; HR: BambooHR vs. Fishbowl; LMS: Cornerstone vs. Zendesk provides hands-on onboarding and training for a seamless implementation process, protecting against the costs of a cobbled deployment. With support for custom fields and. Check the box next to Default from Address and select the “from” email address. 0. There is a clear winner in this case and it is KronoDesk! Looking for the right Human. Both tools offer the same amount of features. KronoDesk has an extensive administration capability that can be accessed using just a web-browser. Help Desk: Zendesk vs. Freshdesk has a built-in live chat feature called Freshchat, while the Zendesk Chat widget comes at an extra cost of $19 or more. KronoDesk offers users more features (7) than Easy835 (0). Zoho People; Inventory: Epicor WMS vs. KronoDesk offers users more features (7) than Ivanti (0). KronoDesk offers users more features (7) than SimpleDesk (5). Navigate to Automations > Ticket > Ticket Creation > New Rule and set up a rule with conditions as per your requirement. LiveAgent is rated 8. Here is the KronoDesk cost information: KronoDesk offers 8 pricing plans, details are described below. 731,546 professionals have used our research since 2012. KronoDesk offers users more features (7) than Agent. Unsure of what to choose? Check Capterra to compare Salesforce Service Cloud and KronoDesk based on pricing, features, product details, and verified reviews. Click on Install. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. Fishbowl; LMS: Cornerstone vs. Setting up “from” email addresses for replying to emails. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). 0, while ServiceNow is rated 8. 6. Here you can see the list of default and custom statuses available. On the top-right corner, click on the Marketplace app icon. Looking for the right Help Desk solution for your business?There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. On the agent portal, you can respond to incoming tickets, add knowledge base articles, check out reports, and so on. Bottom Line: Which is Better - Joist or KronoDesk? Joist is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Joist (81/100). Ensure you have enabled Field Service Management for Freshdesk. This API request used the wrong HTTP verb/method. Enter your Freshdesk URL and your API key. There are 9 main competitors to Zendesk on the market today: HelpCrunch – versatile platform for seamless customer communication. More user friendly UI. These are the headers based on Freshdesk identifies an automatic response. 99, KronoDesk is priced a notch under most others and is most advisable for business of all sizes. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. KronoDesk offers users more features (7) than NetHelpDesk (0). Compare Freshdesk vs KronoDesk. Freshdesk features include: Support ticket system integrated. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. KronoDesk offers users more features (7) than Estimator (0). KronoDesk offers users more features (7) than Universal Knowledge (5). Login to Freshdesk as an Admin. KronoDesk offers users more features (7) than Healthcare Data Management System (0). TalentLMS; Phone System: Nextiva vs. Zoho People; Inventory: Epicor WMS vs. Freshdesk allows customers to configure their email notification templates, and we have seen spammers configure phishing content on these templates We conduct in-depth tests on custom phishing, hidden URLs, sexual content filters, and bitcoin rulesets to identify spam at this step and avoid the further processing of spam. Healthcare Data Management System is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Healthcare Data Management System (62/100). Freshdesk is a popular customer service management tool for a reason: it simplifies. $0. Zoho is known for its customer relationship management (CRM) tool, but the platform also offers help desk software. 2. Try the following. Freshdesk mobile app on Andriod and iOS both, allows users to use default and custom drop-down fields in Freshdesk as filters to find a specific list of tickets. It will open a pop-up with the. . Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. There is a clear winner in this case and it is KronoDesk! Mojo Helpdesk Business is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mojo Helpdesk Business (68/100). 740,545 professionals have used our research since 2012. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. Freshdesk; HR: BambooHR vs. Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Drag the fields up or down, to rearrange the fields or order them. Improved customer support: A well-organized and easily accessible knowledge base can provide customers with quick access to information, reducing the need for them to contact support teams for simple questions. If you are looking for a tool that is less complicated but offers some great features, Freshdesk can be a good option. 5, respectively. Freshdesk; HR: BambooHR vs. KronoDesk offers users more features (7) than EasyVista (0). On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". Once you establish the connection. Start your free 30-day trial today! 740,764 professionals have used our research since 2012. For starters, this web-based tool was made to help customers get fast, reliable, and straight to the point answers. And if you have any questions, please email or call us at +1 (202) 558-6885. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. This tool is so far the best in class at supporting our needs in supporting. Setting up the APIs. That's an issue between Power Automate and Freshdesk when trying to connect. The phone widget is available at the bottom left corner. The Helpdesk icon (Admin > Account > Helpdesk Settings) to set up basic settings of your Freshdesk like language, time zone and colour schemes. 0 vs. 6. 6, while Zoho Desk is rated 8. KronoDesk offers users more features (7) than PHC Service FX (0). KronoDesk offers users more features (7) than DynaFile (0). And boy do we have a lot to cover. Enter the status name and select a matching emoji. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. KronoDesk offers more features (7) to their users than Oasis LMS (6). Enterprise: $79/user/month. DOWNLOAD NOW. ServiceNow is ranked 1st in Help Desk Software with 27 reviews while SysAid is ranked 18th in Help Desk Software with 1 review. 0, while JIRA Service Management is rated 8. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. For example, an API call to retrieve a ticket with an invalid ID will return a HTTP 404 status code to let you know that no such ticket exists. 83 per month for two users. 6. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. KronoDesk offers users more features (7) than e-ServiceSuite (3). Compare Freshdesk vs. You can now start using the Freshdesk app inside Microsoft Teams to manage tickets. Connect almost any app to Freshdesk with webhooks. Bottom Line: Which is Better - Oxygen Help Desk or KronoDesk? Oxygen Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Oxygen Help Desk (50/100). You can create threads on Private notes, Forward emails, or. e.